Call Centre Agent

Location: Dunton Green

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Job Title:

Call Center Agent Reporting to:
Branch Manager Position Type:
Full-time/Part-time MAIN PURPOSE OF ROLE:
This role includes seeking friendly, enthusiastic, and professional Call Center Agent to join our customer service team. The ideal candidate will be responsible for managing outbound calls, assisting customers with inquiries regarding our products and services, and providing outstanding support throughout the customer experience. MAIN DUTIES:
Handle outbound calls with professionalism, empathy, and clarity. Assist customers with inquiries related to our products and services. Schedule appointments for Customers. Address customer complaints, concerns, and issues, providing efficient resolutions and following up to ensure customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with other departments such as sales, operations, and field teams to ensure seamless service delivery.

Meet key performance metrics, including call handling time, customer satisfaction scores, and issue resolution timelines. Ensure that customer interactions comply with company guidelines and industry regulations. KNOWLEDGE & SKILL:
Excellent verbal communication skills and a friendly, approachable tone. Ability to troubleshoot problems and provide solutions in a calm and professional manner. Strong multitasking abilities and attention to detail. Proficient in using computer systems, customer service software, and phone Systems. A positive attitude, problem-solving skills, and a passion for helping customers. Ability to work well independently and in a team environment.

Flexible to work in shifts, including evenings and weekends, as needed.

COMPETENCIES:

Professional communication skills Adaptability Ability to work under pressure High energy level