Sales Administrator

Sales Administrator

Location:

Westerham (On Site) – Permanent, Full‑Time

Keep sales moving. Deliver exceptional customer experience.

You’ll play a central role in supporting sales activity and delivering a seamless customer experience across multiple touchpoints.

• Handling inbound customer enquiries via phone and email in a timely and professional manner
• Processing purchase orders via email, EDI, and customer‑specific portals
• Managing customer queries and complaints with a solutions‑focused approach
• Supporting the achievement of customer satisfaction targets

• Providing administrative support to the external Sales Team
• Assisting with pricing, promotions, and product information
• Supporting new product setup and maintaining customer databases
• Raising FOC and marketing orders, coordinating dispatch of materials and displays

• Working closely with supply chain and dispatch teams to ensure on‑time delivery
• Tracking courier deliveries and escalating issues where required
• Carrying out stock checks and supporting wider Customer Service teams where needed

• Keeping up to date with and implementing new systems and processes
• Supporting continuous improvement initiatives within the team
• Taking ownership of assigned tasks such as returns (RMA), reporting, and international account support

You’ll be organised, proactive, and customer‑focused, with the ability to thrive in a fast‑paced, multi‑tasking environment.

• Experience in a B2B sales support or customer service environment
• Strong administrative and organisational skills
• Confidence managing customer queries and resolving issues effectively
• Experience working with customer databases and MS Office (Excel, Word, Outlook)
• Excellent communication skills with a professional and engaging telephone manner
• Ability to work to deadlines and manage multiple priorities
• A proactive, positive, and team‑oriented approach
• A strong customer focus with a drive to deliver high‑quality service

• Organised, reliable, and detail‑focused
• Calm and professional when handling customer queries
• Positive, proactive, and solutions‑oriented
• A strong team player who supports others
• Customer‑focused with a “can‑do” attitude

You’ll be part of a supportive, collaborative team where your contribution directly impacts customer experience and sales success. This role offers variety, development, and the opportunity to grow within a fast‑paced commercial environment.

Our purpose is to be a Home for All, empowering people to Make a Difference.

We foster an inclusive culture: work together, learn fast, think big, and act with integrity and transparency.