Junior Quality Engineer

Job title: Junior Quality Engineer

Location: Westerham

Salary: £27-29k

Hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 3.45pm

• Take ownership of RMA (Returns Material Authorisation) processes, including:
• Managing customer returns
• Logging and tracking non-conformances
• Act as a key point of contact for customer communication (email and Teams)
• Liaise with engineers and the Operations Manager
• Support the investigation and testing of returned products
• Assist with quality administration tasks
• Record and manage non-conformance data
• Provide practical support
  , including basic assembly, disassembly, and minor repairs

Essential:

• Good IT skills (particularly Microsoft Office 365)
• Strong communication skills (both written and verbal)
• Comfortable communicating with customers

Desirable:

• Engineering or related degree (or similar background)
• 1–5 years’ experience in quality, inspection, or engineering
• Any exposure to software or hardware environments
• Basic hands‑on mechanical skills (assembly/disassembly)
• Experience reading engineering drawings

All elements of the role are trainable

Opportunity to develop into:

• Conducting internal audits
• Leading non-conformance investigations
• Training provided in auditing and quality processes