Customer Service Administrator

Customer Service Administrator

Location: Sevenoaks Medical Centre, Sevenoaks

Hours: 22.5 Hours Per Week – Monday – Saturday between the hours of 8am – 8pm

Salary: £14,400 per annum

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?

We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre
, part of KIMS Hospital
, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging
, ensuring patients and visitors feel welcome, valued, and looked after.

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.

• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).

At KIMS Hospital
, we believe in giving our people the time to care and the tools to succeed. You’ll enjoy:

• A competitive salary and permanent full-time hours
• Private Health Insurance
• Free secure staff parking
• Pension scheme
• 33 days annual leave (including bank holidays) plus a paid day off on your birthday
• Life Assurance
• Annual flu vaccination
• Free eye test
• Relocation support packages (where applicable)

You’ll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on or email .

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.

Posted 12th February 2026