Desktop Support Engineer

We are searching for a Support Engineer who will play a vital role in delivering high-quality managed IT services and technical support across a diverse client base. Our client provides managed service agreements, ad hoc support, IT strategy and consultancy, and full solution implementation for businesses of varying sizes.

This role involves providing both on-site and remote technical support, acting as a trusted outsourced IT department and technical partner. The successful candidate will ensure proactive support, strategic guidance, and reliable day-to-day technology assistance while maintaining exceptional service standards and building strong client relationships.

• Provide on-site and remote technical support to clients across a range of environments.
• Respond to and resolve help desk tickets within agreed SLAs, ensuring high levels of client satisfaction.
• Support and maintain Apple macOS and Windows environments, including user devices and core infrastructure.
• Administer and manage Microsoft 365 environments, including Exchange, SharePoint and Teams.
• Support and maintain Windows 10+ environments, Intune, Entra and Active Directory.
• Troubleshoot networking issues, including wireless, switching and firewall configurations.
• Maintain cloud storage platforms, backup solutions and NAS environments.
• Support meeting room technology, printers and end-user peripherals.
• Contribute to Cyber Essentials compliance initiatives and assist with maintaining IT policy documentation.
• Assist with hardware and software procurement for clients.
• Build and maintain strong stakeholder relationships, identifying potential business opportunities where appropriate.
• Contribute to internal IT operations and team initiatives when required.