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Service Desk Lead: SLA Client Success
Job in
Sevenoaks, Kent County, TN13, England, UK
Listed on 2026-05-08
Listing for:
Wavenet
Full Time
position Listed on 2026-05-08
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading technology provider in the United Kingdom is seeking a Service Desk Manager to oversee a team of support engineers. The role involves monitoring performance to meet SLAs, managing escalations, and providing technical support where necessary. The ideal candidate will have over 5 years of experience in a service desk setting and demonstrate strong leadership skills. This role requires excellent communication abilities and a proactive approach to client management.
Possibility for travel within the UK may be required.
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