Operations Support Manager

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site.

Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.

Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

• With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
• Medical Insurance
• Electric Vehicle and further salary sacrifice schemes
• Competitive retirement savings plans
• Employee Assistance Program

Bombardier Aerospace is seeking Operational Support Manager, to lead and drive the operational support teams that include:

• Production planning
• Direct and indirect procurement
• Part stores and tool stores
• Customer invoicing, disputes, resolutions

Role, Responsibilities and Engagements

• Generally responsible for oversight of all operational support teams for Bombardier London
• Lead the development of strategic plans to support new programs and capabilities based on analysis of market trends and continuous improvement
• Perform management responsibilities for all direct reports, including coaching supervisors and managers through the Company performance cycles, performance reviews and improvement, work assignments and determining staff training needs to maintain work force qualifications and productivity.
• Ensure operational support functions that are affecting product quality, are competent based on appropriate education, initial/continual training, by giving input to and approval of the yearly training program.
• Develop and submit annual department budget including manpower requirements to the General Manager. Achieve monthly financial objectives for the site i.e., labor margin, parts margin, capital expenditures, and budgeted operating expenses.
• Ensure the tooling and materials departments determine production needs and assure proper tooling and equipment is available to support operational requirements
• Assess the production schedule (hangar and AOG) on a dynamic 3-month schedule in coordination with the Operations Director to ensure on-time delivery.
• Oversee interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance
• Comply with all OSHA Health & Safety guidelines, as well as environmental laws
• Approve payment of vendors’ or suppliers’ invoices for services or supplies required by Maintenance Department
• Ensure operational support teams meet EASA/CAA regulations, as well as customer quality expectations
• Actively support and integrate continuous improvement activities into program procedures and processes
• Collect and analyze service and parts data to identify trends and ensure margin performance is achieved

Skills, Knowledge, and Experience

• Wealth of experience in aircraft maintenance, preferably with leadership experience across operational delivery and supporting functions
• Knowledge of Aircraft…