Inbound Sales Advisor

Inbound Sales Advisor

Salary: £25,000 £ 35,000 per year (plus commission opportunity to earn another £20,000)

Role Overview:

CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors.

The business operates in high-pressure, time-critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean-ups.

This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions-led service to clients who are often dealing with urgent and sensitive situations. Strong communication skills, organisation and a customer-first mindset are key to success in this position.

As an emergency response business, the sales team works on a rota basis to cover evenings and weekends.

Key Responsibilities:

• Handle inbound calls, emails and live chat enquiries from new and existing clients.
• Provide clear information on services offered, identifying client needs and offering tailored solutions.
• Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process.
• Work closely with sales and marketing teams to support business growth and conversion rates.
• Achieve and exceed individual sales targets and performance metrics.
• Accurately log client interactions and sales activity within the CRM system.
• Stay informed on industry developments and competitor activity.

Essential Knowledge, Skills and Experience Required:

• Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential).
• Excellent communication and interpersonal skills.
• Willingness to work shifts, including evenings and weekends on a rota basis.
• Strong organisation and time management skills.
• Ability to work independently as well as part of a team.
• CRM experience (Big Change / Job Watch desirable but not essential).
• Confident using Microsoft Office.
• Proactive, resilient and results-driven mindset.

What We Offer:

• Competitive base salary with commission structure.
• Full training and ongoing development.
• Supportive and collaborative team environment.
• Clear opportunities for progression within the business.
• Pension, paid holiday and Employee Assistance Programme (EAP).
• Free on-site parking and health & wellbeing initiatives.