Inbound Sales Advisor

Position: Inbound Sales Advisor (Permanent)
Inbound Sales Advisor
Salary: £25,000 – £35,000 per year (plus commission – opportunity to earn another £20,000)

Role Overview :
CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors.
The business operates in high-pressure, time-critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean-ups.
This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions-led service to clients who are often dealing with urgent and sensitive situations. Strong communication skills, organisation and a customer-first mindset are key to success in this position.
As an emergency response business, the sales team works on a rota basis to cover evenings and weekends.

Key Responsibilities:

* Handle inbound calls, emails and live chat enquiries from new and existing clients.

* Provide clear information on services offered, identifying client needs and offering tailored solutions.

* Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process.

* Work closely with sales and marketing teams to support business growth and conversion rates.

* Achieve and exceed individual sales targets and performance metrics.

* Accurately log client interactions and sales activity within the CRM system.

* Stay informed on industry developments and competitor activity.
Essential Knowledge, Skills and Experience

Required:

* Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential).

* Excellent communication and interpersonal skills.

* Willingness to work shifts, including evenings and weekends on a rota basis.

* Strong organisation and time management skills.

* Ability to work independently as well as part of a team.

* CRM experience (Big Change / Job Watch desirable but not essential).

* Confident using Microsoft Office.

* Proactive, resilient and results-driven mindset.

What We Offer:

* Competitive base salary with commission structure.

* Full training and ongoing development.

* Supportive and collaborative team environment.

* Clear opportunities for progression within the business.

* Pension, paid holiday and Employee Assistance Programme (EAP).

* Free on-site parking and health & wellbeing initiatives