Account Manager

• Position:
  Account Manager
• Salary: £30,000 – £32,000 per year plus very good company benefits and company profit share scheme
• Location:
  Edenbridge, Kent
• Hours:
  Monday to Friday, 09:00-17:30
• Role based in Edenbridge, free onsite parking. Workplace location is also close to local railway station.

• Employee Ownership Scheme (profit share after 1 year)
• 24 days holiday plus all UK bank holidays
• Pension scheme
• Sick pay & income protection
• Death in service benefit

An exciting opportunity has arisen for an Account Manager to join a growing business specialising in high‑quality, digitally printed packaging.

This is a fantastic opportunity for a customer‑focused professional to manage key client accounts while supporting sales and production teams within a fast‑paced, collaborative environment.

You will be responsible for account retention, relationship building, and ensuring smooth delivery of customer projects, working closely with internal teams and external partners.

Working in a modern office with a supportive, team‑focused culture. Great career advancement opportunities.

• Manage and develop existing customer accounts
• Build strong client relationships to drive retention and repeat business
• Handle customer enquiries via phone and email
• Prepare and issue quotations within agreed time frames
• Identify opportunities to increase sales within existing accounts
• Manage customer artwork processes and product samples
• Resolve customer issues and queries

• Support the Sales and New Business teams with order processing
• Liaise with production, planning and warehouse teams to meet deadlines
• Co‑ordinate deliveries and raise delivery documentation
• Produce regular customer and sales reports
• Manage incoming sales enquiries from website and internal channels
• Liaise with external suppliers and stakeholder

We’re looking for a highly organised and proactive individual with strong communication skills and a passion for delivering excellent customer service.

• Previous account management experience or higher level customer service background
• Strong organisational and time management skills
• Excellent attention to detail
• Confident communicator (written & verbal)
• Ability to manage multiple priorities in a fast‑paced environment
• Proficient in Microsoft Office (especially Excel

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.