MSP IT Account Manager

MSP IT Account Manager

Edenbridge

Basic Salary- £35,000-£40,000 per year

Monday
- Friday - 9am- 5:30pm
- Flexible hours
- Hybrid working offered after probation

25 Days Annual Leave plus Bank Holidays

We are seeking a driven and customer-focused IT Account Manager to join our growing team. This role is central to maintaining and developing strong client relationships, identifying new business opportunities, and ensuring our clients receive tailored technology solutions that support their growth. You will act as a trusted advisor, working closely with technical teams to deliver value‑led outcomes while contributing to Net Vector's reputation for outstanding customer satisfaction and long‑term client partnerships.

Our Client prides themselves on delivering flexible, bespoke IT solutions that enable businesses to thrive. With over 25 years of experience supporting small to medium‑sized organisations across the UK, they specialise in IT support, cloud services, cybersecurity, and consultancy—building long‑term partnerships based on trust, transparency, and exceptional service.

• Serving as the primary point of contact for assigned client accounts, ensuring technology solutions and managed services align with their business objectives.
• Building strong, long‑term relationships as a trusted advisor to a range of stakeholders.
• Identifying, upselling and cross‑selling opportunities within existing accounts.
• Gathering information and specifications, producing quotations for new and existing accounts, and following up to progress the sale.
• Coordinating with technical teams to ensure services are delivered as promised.
• Conducting regular account reviews and identifying opportunities for service improvement.
• Proactively addressing client concerns and escalating issues when necessary.
• Renewing contracts and managing service agreement changes.
• Working closely with the Help Desk and Engineers to deliver customer satisfaction.

• 2 plus years of experience within IT Sales, MSP sales or Technology Account Management.
• Proven ability to close deals and grow existing accounts.
• Sound knowledge of Microsoft operating systems and applications.
• Working knowledge of Sales and Marketing principles and techniques.
• Excellent presentation and negotiation skills.
• Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers.
• Confident to business network on a formal and informal basis.
• Full UK Driving Licence.