Sales Administrator

Location: Westerham

Sales Administrator

Location:

Westerham, Kent (TN16) - (On-site)

Contract:

Permanent, Full-Time

Hours:

Mon Fri, 8:30 AM 5:00 PM Earnings:
Competitive Salary  3% Annual Incentive Plan (AIP) bonus About Us We are looking for an agile, proactive, and customer-focused Sales Administrator to join our fast-paced Sales Operations team in Westerham. This isn't just a standard processing roleyou will be a vital pillar of our business, serving as the primary bridge among our external sales team, internal supply chain, and international B2B clients.

If you have strong administrative skills, a collaborative mindset, and a knack for spotting opportunities to support clients, we want to hear from you.

What Youll Do (Key Responsibilities):
Order & Return Management:
Process high-volume B2B purchase orders accurately via email, EDI, and customer portals. Take ownership of the returns process (RMA) from start to finish. B2B Customer Support:
Handle telephone and email enquiries, resolve client issues, and track courier deliveries to ensure on-time dispatch. Sales & Marketing Support:
Assist the external sales team with new product setups, special pricing, and promotional configurations. Coordinate the dispatch of marketing collateral and display materials. International Account Care:
Manage relationships and logistics for assigned international accounts and customer databases.

Cross-Functional Collaboration:

Work closely with Supply Chain and Dispatch teams to check stock levels, hit customer satisfaction targets, and dynamically assist other internal teams during peak periods.

What Were Looking For (Requirements):

Experience:

Sales Administration experience in a B2B sales support, B2B customer service, or telemarketing environment. Tech-Savvy:
Strong computer literacy, including intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience navigating customer databases/CRM portals. Communication

Skills:

A flawless, professional, and friendly telephone manner with excellent written skills. Work Ethic: A resilient self-starter who thrives under pressure, works well against deadlines, and enjoys being part of a collaborative, multi-functional team. Problem Solver:
Proven ability to handle complaints, resolve conflicts, and overcome objections constructively. Benefits & Perks:
Competitive base salary 3% Annual Incentive Plan (AIP) bonus structure Permanent, stable career progression within a growing team Dynamic and supportive team environment Are you ready to bring your energy and administrative expertise to a business that values your drive? Apply today with your updated CV!