Tenancy Sustainment Officer

Tenancy Sustainment Officer

Sevenoaks | Permanent | Full Time | £34,714.00

An exciting opportunity for an experienced Tenancy Sustainment Officer to support vulnerable residents to maintain their tenancies and live independently within a respected Housing Association in West Kent.

As a Tenancy Sustainment Officer, you will provide holistic, person-centred support to residents with complex needs, helping them to sustain their tenancies and improve their overall wellbeing.

• Manage a caseload of vulnerable residents, carrying out assessments, home visits and ongoing support
• Deliver tenancy-related support focused on independence, stability and positive outcomes
• Provide crisis intervention and immediate support where required
• Support residents to access welfare benefits, discretionary funding and appeal decisions
• Work collaboratively with internal teams and external statutory and voluntary agencies
• Develop and maintain support plans using strengths-based and outcomes-focused approaches
• Maintain accurate case notes, meet KPIs and contribute to reports, case studies and service improvements

• Previous experience in a similar tenancy sustainment, housing support or support worker role within housing, local authority or the voluntary sector.
• Experience supporting vulnerable people with complex needs such as mental health, substance misuse or domestic abuse.
• Strong knowledge of welfare benefits, housing legislation and tenancy sustainment best practice.
• Proven ability to deliver person-centred, outcome-focused support.
• Excellent communication, engagement and multi-agency working skills.
• Confident lone worker with knowledge of safeguarding and risk management.

WORKING HOURS
37 hours per week
9:00-17:00 Monday-Friday

LENGTH OF CONTRACT
Permanent

SALARY
£34,714.00 per year, plus benefits

If interested in this role, please apply directly or email or call and ask for Beth to discuss further.

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