Outreach Support Worker

We’re committed to preventing homelessness and ensuring that the most vulnerable members of our community receive the support they need to rebuild their lives.

The Housing Options and Solutions team plays a vital frontline role, delivering targeted outreach, practical support, and life-changing interventions to rough sleepers across the District.

As a Housing Outreach Support Worker, you’ll work directly with rough sleepers, providing person-centred support to help them secure suitable accommodation, address complex needs, and move towards stability and independence. Your work will have a direct and lasting impact; building trust, preventing repeat homelessness, and helping individuals take meaningful steps forward.

This is a rewarding and varied opportunity for an experienced and compassionate support professional. Based between Vine Court Road and the Council Offices in Argyle Road, Sevenoaks, you’ll be part of a dedicated team focused on proactive outreach and sustainable housing solutions.

You’ll work flexibly, including early mornings, daytime and late-night outreach sessions, engaging with rough sleepers where they are and supporting them through every stage of their journey off the streets.

• Identifying and engaging with rough sleepers through regular outreach sessions across the District.
• Building trusting relationships and identifying individual support needs, including mental health, substance misuse and other complex vulnerabilities.
• Developing and implementing tailored support plans in consultation with customers to address identified needs.
• Supporting customers to engage with health, social care, benefits, advocacy and other specialist services.
• Acting as a key point of contact for partner agencies and coordinating multi-agency interventions.
• Carrying out risk assessments and updating them as circumstances change.
• Supporting individuals into accommodation and providing clear guidance on tenancy responsibilities, sustainment and housing rights.
• Maintaining accurate case records using the Council’s housing case management systems.
• Assisting in emergency housing situations and contributing to wider homelessness initiatives and service improvements

• At least two years’ experience supporting vulnerable customers in a comparable housing or support setting.
• Experience of working directly with rough sleepers and developing robust, outcome-focused support plans.
• Knowledge of homelessness and housing legislation, including the Homelessness Reduction Act 2017 and Housing Act 1996.
• Understanding of safeguarding, risk assessment and professional boundaries.
• Excellent communication skills, with empathy and compassion in sensitive situations.
• Experience working collaboratively with statutory, voluntary and community partners
• A proactive, flexible and resilient approach to outreach-based work.
• A housing, homelessness or support-related qualification (or equivalent) and local government experience would be desirable.

We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that is committed to tackling rough sleeping through partnership, creativity and determination.

We invest in our staff and encourage initiative, learning and continuous development. You’ll be supported to grow professionally while making a real difference in the community every single day.

You’ll join a dynamic and forward-thinking team delivering services that matter. No two days are the same, and the positive impact you’ll make will be immediate and visible.

Our commitment to supporting and developing you is genuine and ongoing.