Operations Watch Specialist

Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex national security challenges. For more than 20 years, we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multinational corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields.

As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

The Air Force National Capital Region Information Technology Services program, known as AFNCR ITS-2, delivers, operates, and protects the enterprise IT and communications infrastructure supporting senior Air Force, Department of Defense, and national command authorities throughout the National Capital Region. The program sustains critical classified and unclassified networks and helps ensure that mission‑essential communications remain available, secure, and resilient around the clock.

ABSC is seeking an Operations Watch Specialist to join the 24/7/365 Cyber Support Center Operations Watch team at Joint Base Andrews. The Operations Watch Specialist will monitor the health and availability of NIPRNet and SIPRNet services, identify and assess emerging incidents, coordinate service‑restoration activities, and maintain enterprise situational awareness across the AFNCR.

This position serves as a critical line of defense against network disruptions and mission‑impacting events. The successful candidate will combine network‑monitoring experience, technical troubleshooting, incident‑management discipline, and clear customer communication to help maintain zero‑fail communications for senior Government and military leaders.

Work Location: Full‑time onsite at Joint Base Andrews, with ad‑hoc telework based on mission requirements and prior client approval.

Schedule: 6:00 a.m.–2:30 p.m., Sunday through Thursday. The Operations Watch is staffed 24 hours a day, 7 days a week, 365 days a year.

Security Clearance: Active DoD Secret clearance with the willingness/ability to potentially obtain a Top Secret clearance in the future.

As the Operations Watch Specialist, you will:

• Monitor and manage the operational status, availability, and performance of AFNCR wide‑area network services.
• Maintain continuous situational awareness across classified and unclassified network environments, including NIPRNet and SIPRNet.
• Monitor network and enterprise‑system health using Cisco Prime, Solar Winds, Microsoft System Center Operations Manager, and other approved monitoring and automation tools.
• Review network alerts, system events, alarms, and performance indicators to determine operational impact, severity, and urgency.
• Identify and triage potential outages, service degradation, connectivity problems, and other mission‑impacting events.
• Receive and respond to customer calls regarding network connectivity and enterprise service issues.
• Perform incident‑management, service‑restoration, and proactive problem‑management activities.
• Coordinate immediate incident response with the Communications Focal Point, Government leadership, mission partners, long‑haul telecommunications carriers, local technicians, and technical resolution teams.
• Manage active incidents from initial identification through escalation, restoration, documentation, and closure.
• Resolve issues within the Operations Watch team’s level of responsibility and elevate incidents requiring advanced troubleshooting to the appropriate Tier 3 support teams.
• Conduct advanced log and event analysis to support incident investigation, threat…