Tire and Battery Service Advisor

(USA) Tire and Battery Service Advisor

Join Sam's Club as a Tire and Battery Service Advisor to provide expert product and service recommendations, ensuring member satisfaction and safe, efficient operations in the Tire and Battery Center (TBC).

$19.00/hr - $26.00/hr

• Maintain facility and sales floor safety and standards by conducting regular safety sweeps, adhering to forklift and hazardous material handling requirements, and reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages.
• Present and maintain merchandise by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, and signing and pricing merchandise.
• Monitor tire and battery order status daily, assist members with installation appointments, communicate lead‑time changes, and propose alternatives.
• Provide expert member service by greeting members, identifying needs, recommending products, explaining warranties, and resolving concerns.
• Drive sales and service excellence by communicating product and service value and collaborating with club associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC service bays using Sam’s Garage, understanding service time requirements, and re‑prioritizing as needed.
• Demonstrate knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, and selling techniques.
• Leverage digital tools and handheld devices to plan sales, improve service experience, make real‑time decisions, and encourage tool adoption among team members.
• Serve as a brand advocate, model high quality service, develop and influence team members, and assist in their training.
• Complete vehicle service requests, tests, and documentation while operating TBC equipment safely, handling payments, returns, refunds, and exchanges appropriately.
• Comply with company policies, procedures, and ethics standards, including the Open Door Policy and related action plans.
• Prioritize work assignments using policies, data, and resources, collaborating with managers, co‑workers, and stakeholders, and recommending improvement opportunities.
• Promote diversity, belonging, teamwork, integrity, and customer focus in all interactions.

• Auto service industry or retail experience.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program covering tuition, books, and fees for full‑time and part‑time associates.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.