Tire and Battery Service Advisor

What you'll do

Be a Team Member:
Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert:
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations TPMS Tire Pressure Monitoring systems, product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques.
Be a Techie:
Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner:
Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador:
Acts as a brand advocate by valuing the members’ experience in the TBC area and modeling high‑quality service and products, developing, influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understanding roadblocks and assisting in training team members.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
Completes work assignments and priorities using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.
Respect the Individual:
Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps to attract the best talent.
Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
Serve our Customers and Members:
Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how the team’s work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence:
Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet! – Health benefits include medical, vision and dental coverage. – Financial benefits include 401(k), stock purchase and company‑paid life insurance. – Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

You will also receive PTO and/or PPTO that can be used…