Supervisor, Retail, Retail & Store Manager

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Job Title:

Supervisor Outlet

Primary

Purpose:

• Partner with the Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store.
• Communicate and achieve store productivity targets, including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate the team on sales plans, personal sales goals, and store stats, driving the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss‑prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented.
• Proactive ability to multi‑task and prioritize.
• Minimum 2‑3 years’ experience in luxury goods or a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Courage
  :
  Provides current, direct, complete, and actionable positive and corrective feedback to others; faces up to people problems quickly and directly; fearless of negative actions when necessary.
• Creativity
  :
  Comes up with new and unique ideas; easily connects previously unrelated notions; original and value‑added in brainstorming settings.
• Customer Focus
  :
  Dedicated to meeting expectations of internal and external customers; uses first‑hand customer information to improve products and services; establishes and maintains effective relationships.
• Dealing with Ambiguity
  :
  Cope with change; shift gears comfortably; act without the entire picture; handle risk and uncertainty.
• Drive for Results
  :
  Exceeds goals consistently; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds constructive relationships; uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly when facing new problems; relentless and versatile; experiments to find solutions; grasps essence quickly.

• Strategic Agility
  :
  Sees ahead; anticipates future consequences and trends; creates competitive strategies and plans.
• Developing Direct Reports and Others
  :
  Provides challenging tasks;…