Passenger Operations Supervisor, Seward; Alaska Railroad

Seasonal Passenger Operations Supervisor – Seward

PLEASE NOTE: This is a seasonal position starting in April 2026.

To oversee the Seward station, dock and related onboard service activities relating to Passenger Operations which includes supervising baggage handlers, tour guides, and station agents, connections with cruise lines, the passenger handling process, customer inquiries and complaints, and tour component services.

Provides special handling and oversight on a daily basis of all arrivals and departures of passenger trains that connect with cruise lines. Ensures that guests and their baggage are handled properly; passengers are directed and boarded safely; passenger manifests are issued, questions answered and guests are treated in a courteous and diplomatic manner. Acts as a liaison between Passenger Operations, Transportation and Mechanical Departments in Seward to ensure a coordinated approach to providing quality service to our guests.

Supervises seasonal Seward staff: station agents in loading/unloading process, sales and customer service activities; tour guides with customer service, commentary and the boarding/de‑boarding process; and overall depot operations. Responsible for seasonal employee recruitment, selection, and training, directing and assigning work, developing work schedules, reviewing performance, disciplinary action, and addressing grievances.

Manages the upkeep of the building and grounds to include cleaning and maintenance. Inspects the cleanliness of trains prior to departure and ensures ARRC standards are met, resolving areas of deficiency with the cleaning crew.

Acts as liaison between Seward and Anchorage station personnel, vendors, hotels, cruise operators, and other transportation services regarding passenger traffic flow and baggage handling issues.

Maintains control, ensures adequate supply, and keeps current records of all ticket stock, monies, and other forms utilized in station operations. Issues cash banks and makes change orders on a daily basis.

Participates in team effort by performing other duties as assigned.

High school degree or GED equivalent is required. Bachelor’s degree in business or related field preferred. Two years of passenger operations experience at the lead or manager level, preferably in the tourism industry. Previous railroad operations experience is preferred. Two years of supervisory experience is required. Must have a thorough knowledge of tourism/travel industry and ARRC onboard services to establish well‑coordinated operation for onboard services and stations.

Experience in contract administration is preferred. Must have a basic knowledge of accounting procedures to ensure accountability of cash advance fund, verification of daily business transactions, and submittal of it to supervisor on a weekly basis. Must have the ability to coordinate work efforts of baggage handlers, tour guides, gift shop sales associates and station agents to ensure (1) the guests and their baggage are handled properly;

(2) guests are directed and boarded safely; and (3) tickets are issued, questions are answered, and guests are treated in a courteous and diplomatic manner. Excellent organizational and strong communication skills are necessary. Must have a valid driver’s license.

Develops improvements in or designs new work methods and procedures to enhance the efficiency of terminal operations. Observes work procedures, monitors telephone calls, and reviews work to ensure adherence to quality and efficiency standards and to rules and regulations. Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel. Possess the ability to problem solve and exercise judgment over a variety of broadly defined duties onboard trains and  overall train and station operation can affect the customers’ perception of the ARRC and revenue.

Incumbent reports to the Manager, Passenger Depot Services. Incumbent is responsible for leading,…