Station Agent - Seward; Alaska Railroad

Please note that this is a seasonal position and will start in April 2026.

To perform duties related to serving the traveling public including ticketing, baggage service and selling tour packages.

Acts as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling issues. Resolves problems regarding lost or damaged bags, keeps an inventory control of all revenue baggage checks. Represents the railroad as point of contact between Railroad and public, passengers, tour operators, and hotels in respective area. Resolves problems with customers, vendors, and on-board sales.

Assists with boarding problems and issues. Loads/unloads, stows, and delivers baggage to and from trains using a fork lift. Operates ARRC vehicles (sedans, pickup trucks) requiring a valid driver’s license. Responsible for all general housekeeping and maintenance of building and grounds. Ensures property is clean and in orderly condition. Performs, as needed, the passenger service duties of ticket and tour package sales, telephone sales, and other passenger service marketing tasks.

Uses a computerized reservation system to sell tickets and make seat assignments. Maintains control, ensures adequate supplies, and maintains current records of all ticket stock, monies, and other forms utilized in station operations. Issues cash banks to ticket agents as needed. Makes change orders on a daily basis. Compiles report of business transactions on a daily basis. Develops work schedule for employees to ensure adequate service to customers, tour agencies, hotels, cruise operators, and the general public.

Monitors performance standards; trains and coaches employees on safety standards and operating procedures; and notifies supervisor of any strengths or weaknesses in work methods. Conducts weekly safety meetings. Contributes to team effort by accomplishing related results as needed.

High school diploma or GED equivalent is required. Six months of verifiable front-line customer service experience is required. One year of experience in the travel or tourism industry is preferred. Skill to operate a computerized reservation system is preferred. Skill and ability to deal tactfully with the public is required. Must have skill in operating a 10-key machine. Must have the skill and ability to keep inventory control of passenger tickets and revenue baggage checks.

Basic knowledge of accounting procedures to handle money, make change, and reconcile total cash balance daily is required. Knowledge of passenger and baggage tariffs, various forms of allowable payment for tickets, railroad services, schedules, baggage allowances, rules and regulations of the department is preferred. Previous experience operating a forklift is preferred. Must possess a valid driver’s license.

Incumbent is responsible for maintaining a clean and orderly station and grounds, safeguarding monies and ticket stock, and ensuring the station’s security during performance of duties and off time. Incumbent must reconcile cash balance on a daily basis and submit report to the Passenger Operations Supervisor, Seward, or to the Accounting Manager, Passenger Services, Anchorage. Uses own judgment in resolving passenger problems, complaints and routine problems of day-to-day operation of station.

Safely operates forklift to load/unload, stow, and deliver baggage to and from trains.

Work is performed under the general direction of the Manager, Guest Services, Manager, Fairbanks Depot Operations and/or Passenger Operations Supervisor, Seward, Uses own judgment in planning and carrying out work assignments. Set priorities in accordance with workload and established instructions, policy, and procedures.

Relatively specific directives (ARRC Passenger and Baggage Tariffs, ARRC Timetable, Timetable Bulletins and Operating Circulars) are issued for instructions relevant to standard procedures and established policies.

Work requires physical exertion, lifting/carrying baggage, bending,…