Senior Program Manager

Senior Program Manager Job Details Senior Program Manager will be $85,000–$110,000 direct hire with benefits

Job Location CT – Seymour, CTOnsite preferred; remote may be considered for the right candidate

Description

We are seeking an experienced Senior Program Manager to manage key customer accounts and programs within a fast-paced electronics manufacturing environment.

This is a highly customer-facing position responsible for the financial, operational, and commercial performance of assigned programs. The Senior Program Manager will serve as the primary point of contact for customers while working closely with Engineering, Operations, Supply Chain, Quality, Manufacturing, and senior leadership.

The ideal candidate will have extensive contract manufacturing or Electronic Manufacturing Services (EMS) experience, strong customer relationships, and experience negotiating customer agreements, including Master Service Agreements (MSAs).We are looking for a senior-level Program Manager who can help manage and grow existing business while also bringing strong industry relationships and customer contacts.

Duties and Responsibilities Serve as the primary customer contact for assigned accounts and programs

Manage the financial, operational, and commercial performance of customer programs

Build and maintain strong customer relationships to support retention and business growth

Represent customer requirements internally across Engineering, Manufacturing, Supply Chain, Quality, Operations, and senior management

Lead negotiations and administration of customer contracts, including MSAsIdentify opportunities for organic revenue and account growth

Monitor program performance including quality, on-time delivery, inventory, ECO management, cost, and schedule

Establish program milestones and monitor adherence to master plans and schedules

Identify program risks and drive issues through resolution

Develop reporting and control systems to measure program progress and identify potential problems

Coordinate activities across Procurement, Engineering, Manufacturing, Quality, Logistics, and administrative functions

Maintain a minimum 12-month rolling customer forecast

Manage material requirements, long-lead purchases, and customer inventory exposure

Prepare and lead Quarterly Business Reviews with customers

Review program costs, material disposition, cost variances, and additional customer requirements

Coordinate new quotations with Sourcing and Engineering Manage customer production schedules and delivery commitments

Address Engineering Change Orders (ECOs), temporary deviations, timing changes, and associated costs

Reconcile customer and program liabilities including tooling, NRE, and PPVParticipate in production, shortage, and other critical operational meetings

Identify opportunities to improve cost, quality, lead time, and overall customer performance

Support and mentor other Program Managers when required

Qualifications8+ years of combined experience in Program Management, Business Management, Engineering, Operations, and/or Procurement Strong experience within contract manufacturing or Electronic Manufacturing Services (EMS)
Senior-level customer/account management experience

Experience negotiating contracts and Master Service Agreements (MSAs)
Demonstrated ability to manage the financial and operational performance of major customer programs

Strong existing industry relationships and customer contacts highly desirable

Experience identifying and developing opportunities to grow customer accounts

Strong understanding of ERP/MRP systems

Ability to interpret multi-level Bills of Material and technical drawings

Experience with configuration management systems

Understanding of GAAP and program financial performance

Strong negotiation,…