Student Billing & Accounting Specialist

Hathaway Brown School provides equal opportunity for employment, promotion, and compensation without regard to race, religion, color, sex, age, national origin, sexual orientation or handicap. As members of the HB community, employees are expected to treat other members in a nondiscriminatory fashion.

In seeking talented educators who are culturally competent and represent the diversity of the school community, HB has adopted the strategy of perpetual recruiting. These applicants will be among the first to learnof hiring opportunities.

Letters of interest and résumés are accepted throughout the year, regardless of whether a current opening in your professional area is available.

Location: Shaker Heights, OH

Job :253

# of Openings:1

JOB TITLE: Student Billing & Accounting Specialist

DEPARTMENT: Business Office

REPORS TO
:
Controller

FLSA STATUS
:
Non-exempt

Position Overview:
The Student Billing and Accounts Receivable Specialist manages the full student billing cycle at Hathaway Brown, from annual tuition and fee setup through invoicing, payment processing, collections, and reconciliation. As the primary point of contact for families on billing questions, this person pairs accuracy and follow-through with warm, professional, and discreet service. The role also processes non-tuition receivables and provides backup support across the Business Office.

Key Responsibilities

Student Billing:

• Organize and manage all aspects of billing for tuition, fees, and other student charges, ensuring accuracy and compliance with school policies.
• Complete annual setup of new tuition and fee rates, family payment plans, and student accounts.
• Prepare and issue timely invoices and billing statements.
• Process and post incoming student payments accurately.
• Support the administration and recordkeeping of the tuition refund insurance plan.

Accounts Receivable & Collections:

• Own the student accounts receivable process from initial billing through full account resolution.
• Monitor failed, declined, or returned payments and follow up promptly with families to resolve issues.
• Track past-due balances, issue payment reminders, and manage collections in accordance with school policy, escalating complex cases to the Controller as needed.
• Reconcile student accounts receivable against the general ledger and prepare monthly aging and status reports.

Family Communication & Customer Support:

• Serve as the primary point of contact for student billing inquiries, providing timely, courteous, and confidential assistance to families, students, and staff.
• Collaborate with Admissions, Financial Aid, and administrative teams to ensure account balances accurately reflect enrollment shifts and financial aid awards.

Process Improvement & Operations:

• Identify and implement opportunities to enhance accuracy and efficiency within billing, payment, and collection workflows.

Other Receivables & Business Office Support:

• Reconcile credit card program receipts and review for appropriate general ledger coding.
• Process receivables from non-tuition revenue sources, including student activities, gifts, contributions, events, and miscellaneous cash receipts.
• Compile and collect necessary data required for state reimbursement programs.
• Cross-train on essential Business Office functions to provide backup coverage as needed.
• Perform other duties as assigned.

Qualifications:

• Associate's or bachelor's degree in accounting, finance, business, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of experience in student billing, accounts receivable, collections, or a related role, preferably in an educational or non-profit setting.
• Working knowledge of basic accounting principles and account reconciliation.
• Demonstrated…