Director of Technical Services

SALARY & BENEFITS:

The salary range is $160,000 - $180,000 per year depending on relevant education, experience, and licensure.

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Healthcare:Comprehensive medical (free option available), dental, vision & FSAs
• Education Perks:50% CWRU MSW tuition discount & free supervision for licensed roles
• Financial Security:403(b) retirement plan with employer match
• Work-Life Balance:Generous PTO, paid holidays, and 24/7 EAP support
• Family Care:Fertility/IVF coverage, childcare FSA, and pet insurance

• Education:
  
  Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration strongly preferred; yet can be offset with 8+ years of experience.
• Skills/
  
  Competencies:
  • Demonstrated executive-level leadership presence with the ability to influence and build consensus among diverse organizational stakeholders.
  • Expertise in enterprise data management, data warehousing, business intelligence, and analytics platforms (e.g., Tableau, Power BI, SQL-based data warehouses).
  • Demonstrated proficiency with Microsoft 365 enterprise administration including Exchange Online, Teams, SharePoint, Intune, and Azure Active Directory/Entra .
  • Strong working knowledge of structured cabling standards, data center operations, and physical infrastructure management.
  • Thorough understanding of ITSM frameworks (ITIL) and service desk management principles including SLA design and performance measurement
  • Strong financial acumen with demonstrated ability to manage complex operating and capital budgets in a healthcare environment.
  • Superior customer service orientation with a track record of building trusted partnerships with clinical, operational, and financial leaders.
  • Proven ability to recruit, develop, and retain high-performing technical and operational teams.
  • Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
  • Working knowledge of healthcare regulatory requirements including HIPAA, 21st Century Cures Act, and CMS interoperability rules.
  • Core Expertise:
    Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
  • Independent Judgment:
    Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
  • Cultural
    
    Competency:
    
    Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
  • Interpersonal Communication:
    Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language. Exceptional verbal and written communications skills; ability to present technical and strategic information at the C-suite and board level.
  • Professional & Ethical Conduct:
    Adhere to professional values such as honesty, personal responsibility, and accountability;
    Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
  • Collaboration and Teamwork:
    Function effectively as a member of a professional team that includes employees, clients and family members.
  • Problem Solving & Decision Making:
    Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
  • Service Orientation:
    Anticipate, recognize, and meet the needs of others, whether they are clients or not.
  • Technical Proficiency:
    Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions.
• Experience:
  • Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior leadership role with direct management of multiple teams or departments.
  • Demonstrated experience managing cybersecurity operations and leading organizational response to security incidents in a healthcare or regulated environment.
  • Track record of building and executing multi-year infrastructure roadmaps that deliver measurable improvements in reliability, security, and cost efficiency
  • Experience managing annual IT budgets, including capital planning and vendor contract negotiation.

Wingspan Care Group is a nonprofit administrative and management organization that provides a…