Infrastructure Administrator

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Healthcare:Comprehensive medical (free option available), dental, vision & FSAs
• Education Perks:50% CWRU MSW tuition discount & free supervision for licensed roles
• Financial Security:403(b) retirement plan with employer match
• Work-Life Balance:Generous PTO, paid holidays, and 24/7 EAP support
• Family Care:Fertility/IVF coverage, childcare FSA, and pet insurance

• Core Expertise: Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Cultural
  
  Competency:
  
  Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication: Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct: Adhere to professional values such as honesty, personal responsibility, and accountability;
  Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration and Teamwork: Function effectively as a member of a professional team that includes employees, clients and family members.
• Problem Solving & Decision Making: Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
• Service Orientation: Anticipate, recognize, and meet the needs of others, whether they are clients or not.
• Technical Proficiency: Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions.

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

The Infrastructure Administrator plans, directs and coordinates the design, installation and connectivity of computer and network systems to ensure the stable operation of the organizations IT assets. This includes developing, configuring, maintaining, supporting and optimizing all new and existing network hardware, software and communication links. The Infrastructure Administrator applies the use of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.

The Infrastructure Administrator will provide Tier 2 and Tier 3 level assistance to other IT members and vendors to resolve problems of various size and complexities.