Program Manager​/Director | Outpatient SUD Treatment

Shaker Heights, Ohio

At Steadfast Health , we’re on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey.

Level & Compensation:This role will be hired at either the
Manager
or
Director
level, depending on the candidate's experience and scope of prior responsibility. We encourage candidates across this experience range to apply — we'll determine the right level together during the interview process.

• Manager:Base salary $90,000 - $110,000, with a 10% performance-based bonus program
  • Typically 2+ years managing outpatient behavioral health/SUD clinic operations, with direct oversight of daily staffing, scheduling, and clinical workflow
• Director:Base salary $110,000 - $130,000, with a 10% performance-based bonus program
  • Typically 5+ years in outpatient behavioral health/SUD clinic leadership, including direct P&L ownership and experience building or scaling a clinical team from the ground up

This role is built for a hands-on leader who has run an outpatient behavioral health, mental health, or substance use disorder treatment clinic or program, and who is energized by helping it grow. You know what it means to lead where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations.

You’ll have Steadfast’s operational playbook, clinical standards, and a dedicated Business Development partner,and an entrepreneurial spirit is encouraged here.

You’ll have real ability to shape the clinic’s culture, try new approaches to community partnership, and build something that’s yours.

Whether you’re an experienced manager ready for a bigger growth challenge, or a director looking to get closer to patients, teams, and community, this role is built for you.

Our Shaker clinic opened in December 2025. A dedicated care team is in place and our census is growing. We need a leader to develop that team, strengthen operations, and build the community relationships that expand access to care.

• Lead the team
  • Mentor and develop an established clinical and operational team through regular 1:1s, clear goals, and accountability, handling hard conversations directly and with care
  • Own hiring, onboarding, and development as the clinic grows with support from our Human Resources team and our VP of Learning and Development
• Help grow the clinic
  • Partner with Business Development to build referral relationships with hospitals, health providers, recovery organizations, and community groups, and represent Steadfast in the Shaker-area community
  • Make the path to care easy, using census, referral, and access data to guide outreach priorities
• Run the clinic
  • Oversee daily operations, quality, compliance, and the clinic environment’s health and safety standards
  • Own or share accountability for the budget and key metrics: census, retention, no-show rates, access times, and productivity
• Deliver harm reduction-aligned care
  • Champion patient-first, low-barrier, non-punitive, evidence-based care in close partnership with clinical leadership, and collaborate with other Steadfast leaders across the organization

• Hands-on leadership of an outpatient behavioral health, mental health, or SUD clinic, program, or multi-team operation, including staffing, scheduling, and clinical workflow
• Direct SUD treatment experience (such as MAT/MOUD or OTP) or comparable outpatient behavioral health experience, within a harm reduction, non-punitive care model you can speak to in day-to-day decisions
• Experience building or growing something new, such as a program, team,…