Express Lane Service Advisor

Automotive Express Lane Advisor

Apple Autos (Top Minnesota Workplace) – 6-brand, 7-location automotive company dedicated to customer experience and employee growth.

$42,000 – $90,000 per year

• Greet customers, obtain customer and vehicle data.
• Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories while serving as a quick lane advisor.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
• Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
• Utilize Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations.
• Perform other duties assigned and/or required by business needs.

• Previous light‑duty repair and maintenance preferred, but not required.
• Valid driver’s license and ability to pass a pre‑employment drug test and background check.
• Professional attitude and appearance.
• Basic computer skills.
• Ability to handle pressure.

• Competitive pay
• Flexible working hours
• Advancement opportunities
• Professional and respectful work environment
• Medical, vision, dental;
  Health Savings Account;
  Flexible Spending Account
• Company‑paid life insurance, voluntary life and disability
• Health club reimbursement
• New and used vehicle, parts, and service discounts
• Vacation, holiday, volunteer time off
• 401(k) with company matching contribution
• Employee assistance programs

• We strive to make a positive impact in our world and give employees the opportunity to give back.
• Internal promotions allow employees to advance internally.
• Teamwork, positivity, kindness encouraged.
• Learning and development programs available.
• We empower employees to do what is best for our customers and for coworkers. Employees are rewarded for their hard work with events and recognition.
• Ranked top workplaces in MN (2020, 2021, 2022).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Entry level

Full‑time

Other

Motor Vehicle Manufacturing