Service Writer

Our client is a trusted equipment dealer dedicated to delivering excellent customer support and reliable service. They are seeking a Service Writer to join their team. This role is essential in providing strong communication between customers, technicians, and management while ensuring repair and service operations run smoothly.

• Promote positive customer relationships through professional communication and service.
• Intake and process incoming service repairs; create detailed service call tickets.
• Communicate repair status and lead times with customers via phone, email, and in person.
• Coordinate with the parts team on needed parts; relay updates to technicians and customers.
• Work with sales teams on customer needs and service requests.
• Review and present repair estimates to customers.
• Process work orders for invoicing and submit warranty claims to manufacturers.
• Assist service managers, technicians, and manufacturers in resolving repair issues.
• Support general shop operations, including unloading and staging equipment.
• Provide backup coverage for parts counter sales when needed.
• Communicate staffing needs for technicians to service management.
• Assist with equipment organization on the lot and in the shop.
• Perform other duties as assigned by service management.

• Strong communication skills with customers, co-workers, and management.
• Advanced customer service skills with a professional approach.
• Basic mechanical knowledge and aptitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Knowledge of the equipment/service industry preferred.