Operations Supervisor

** Position Overview
** The Operations Supervisor oversees and manages the day-to-day activities within the assigned Division Operations area. This role sets clear expectations, provides daily feedback to team members, and is responsible for maintaining and improving overall quality and KPIs through continuous improvement.
** Essential Functions** (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
* Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
* Maintain accurate labor reporting of all hours within their area
* Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
* Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities
* Manage business issues and complaints in your area for root cause and improvement
* Oversee team training, including cross training, and new employees
* Meet with each employee within area monthly to review performance, what’s working, and what’s not working
* Develop and mentor team technicians daily
* Identify and mentor future bench opportunities
* Support positive collaboration across teams, managing any necessary conflict proactively
* Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
* Prepare and participate in ISO, FDA, Internal Audits, and tours as required
* Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
* Write and deliver annual performance reviews with Leadership support and guidance
* Other duties as assigned
** Competencies** (Knowledge and Skills needed for this position.)
* Work in a team environment
* Support the on-boarding/training of new team members
* Focuses on getting better every day
* Produce high quality work
* Willing to help other areas as needed
* Extensive knowledge of product line
* Lean Fundamentals & 5S
* Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
* Effective oral and written communication skills and group presentation skills.
* Ability to adapt to/work with a diverse workforce.
* Ability to work independently and as part of a team.
* Software proficiency including Excel, Word, and PowerPoint.
* Ability to identify opportunities for process improvements.
* Demonstrated organizational and administrative skills.  Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
* Ability to Lead, Manage, and hold team members accountable
** Desired Qualifications
**** Required

Education:

** High School Diploma/GED
*
* Preferred Education:

** Bachelor’s degree
*
* Preferred Experience:

*** 2+ Years of leadership experience
* 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience.
* Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
* Leadership experience across multi-functional teams
* Experience with Lean tools & EOS
* Proficient in Microsoft Office
** Travel:
** Travel would be limited and then mainly local, if necessary, for learning opportunities.
** Direct reports:
** Hourly employees
** Indirect reports:
** n/a
*
* Job Location:

** Shakopee, Minnesota
** Working Environment:
** The position will be working in the Operations division - including warehouse and manufacturing areas.
** Physical Demands:
** Able to stand or sit for long periods of time.

Able to lift 25 pounds by self and 50+ pounds with a team lift.  (i.e. Sitting, standing, lifting, bending, reaching, etc.)
** Position Type and Expected Hours of Work:
** Day shift with possible weekends as needed.

GN…