Technical Support Executive

Quotation & LPO Management

Prepare quotations as requested by the HOD and the Refilling Associate Team. Track LPO expiry dates and coordinate with clients for renewals. Communicate with clients regarding renewals, POs and quotations as required for annual RENT contract renewals. Prepare monthly basis quotes and new RFQs, gathering all documents needed per client requirement.

• Assist the Technical Support Manager/HOD with daily operational and technical tasks.
• Respond to daily emails, including complaints, inquiries, and general communication.
• Support the team with incoming daily encounter tasks from the client.
• Coordinate and review daily notes; manage refilling work map.
• Reassign refilling schedules for team members on leave by adjusting dates and coordinating with temporary cover personnel.
• Adjust or reschedule refilling dates based on daily requests from various teams.
• Support technicians during installations and maintenance by providing accurate location and contact details.
• Prepare all RFQ documentation required by clients, including completing forms and gathering supporting documents.
• Maintain PO log; run LPO for ENBD/EIB as requested.
• Update and provide LPO details to the team when needed, especially the monthly LPO renewal quote.

• Receive monthly commission reports from the Accounts Department, distribute them to the team, and verify accuracy.
• Assist in preparing weekly ACTIVE CANCEL reports, monthly yearly plans, evaluations, and other documents required by the HOD.
• Review all cancelled clients, confirm cancellation reasons, verify receipt of cancellation communication.
• Contact clients for clarification, offer alternative products, coordinate machine collection, and update reasons in the ERP.
• Request monthly access, yearly gate pass, and all required client documents.
• Check attendance sheet for all refilled team members for deductions.
• Prepare leave clearance documents for the refilling team.

• Handle PED design requests and coordinate with clients for vector logos.
• Liaise with Marketing and coordinate with Purchasing for printing, including Sales of the Month photos.
• Provide cross-functional support to Accounts, including online portal submissions for DN/LPO processing and verifying/editing DN entries with PO numbers.
• Prepare and provide supplier evaluation forms as requested by clients.
• Track location or update clientele everyday (3x a day) with speed, accuracy, and multitasking ability.