Workshop Supervisor | Automotive | Electric Mobility

Overview of the role

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero‑emission future worldwide.

As part of Al‑Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars; it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

We are seeking an experienced and results‑oriented Workshop Supervisor to lead the daily operations of our Aftersales Service Center in DIP. This role is responsible for ensuring workshop productivity, quality standards, technician efficiency, customer satisfaction, and compliance with OEM and company operating procedures.

The successful candidate will oversee workshop staff, coordinate job allocation, monitor operational performance, and drive continuous improvement while ensuring a safe and productive working environment.

• Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.
• Monitor workshop operations to ensure repairs and servicing are completed to the highest quality standards and within agreed timelines.
• Drive First Time Fix Rate (FTFR) and minimise repeat repairs through effective quality control processes.
• Support Service Advisors in delivering an exceptional customer experience through accurate repair information and on‑time vehicle delivery.
• Monitor job card progress, workshop loading, technician productivity, and efficiency.
• Ensure compliance with OEM standards, company policies, warranty processes, and audit requirements.
• Coach, mentor, and develop technicians to improve technical capability and performance.
• Promote and maintain HSSE standards and ensure a safe working environment with a zero‑incident mindset.
• Collaborate with Parts, Service Reception, Warranty and Management teams to ensure smooth workshop operations.
• Analyse workshop performance and implement process improvements to enhance operational efficiency and customer satisfaction.

• Strong workshop leadership and people‑management capabilities.
• Excellent workshop planning and workload allocation skills.
• Strong understanding of automotive repair processes and workshop operations.
• Ability to monitor and improve productivity, efficiency and quality KPIs.
• Strong problem‑solving and decision‑making skills.
• Excellent communication and stakeholder‑management abilities.
• Ability to coach, mentor and motivate technical teams.
• Knowledge of DMS systems such as SAP or equivalent platforms.
• Strong focus on safety, quality and customer satisfaction.
• Ability to work effectively under pressure in a fast‑paced aftersales environment.

• Technical Certification, Diploma, ITI, ATA, IMI or equivalent automotive qualification.
• EV certification (IMI EV Level 2 or higher preferred).
• Minimum 5–7 years of automotive workshop experience.
• Minimum 2 years of supervisory or team‑leadership experience within a dealership or automotive workshop environment.
• Strong knowledge of workshop operations, vehicle repair processes and technician management.
• Experience using SAP, DMS or equivalent workshop management systems.
• Strong understanding of workshop KPIs including productivity, efficiency, utilisation and First Time Fix Rate.
• Valid UAE driving licence.
• Excellent communication, leadership and conflict‑resolution skills.
• Fluency in English;
  Arabic, Hindi or Urdu would be advantageous.
• Commitment to HSSE standards and continuous improvement.

You will be part of a high‑performing Aftersales Service Centre supporting both conventional and electric vehicle operations within Al‑Futtaim Automotive.

Working closely with Service Advisors, Workshop Controllers, Technicians, Parts teams and Aftersales Management, you will play a critical role in delivering operational excellence, maximising workshop performance and ensuring an exceptional customer experience.