Senior Technician - Electrical; Automotive

To perform diagnostic Electrical & Electronics repairs on customer vehicles using advance diagnostic tools working on a wide range of multi brand models as per the manufacturer guidelines.

Financials

• Achieve set target for Sold Hours, Efficiency, Productivity & Overall Utilization.

Strategic Implementation

• Perform diagnostic Electrical & Electronics sub system repairs as per scope of work using advanced diagnostics tools and standard service procedure/wiring diagrams, etc.

• Record additional repairs and recommendations required using E-estimate digital App and update team leader on the same.

• Receive repair order from Team Leader and understand the scope of work to be performed.

• Review vehicle service history and any previous recall campaign applicable for subject vehicle.

• Perform authorized repair as agreed and inform team leader for any further comments.

• Perform Software update on sub system as per manufacturer recommendations

• Manual dexterity, technical, mechanical and advanced computer skills.

• Takes ownership in all aspects of your role, working without close supervision and demonstrating effective self-management.

• Capability to follow the system of quality control inspection to prevent or correct faulty workmanship which falls below the standard.

• Stand-in in place of Team Leader and support operation as and when required

• Handle & resolve critical customer complaint and elevate to Team Leader for further assistance if required.

• Provide mentoring, coaching & on job training to newly joined Technicians.

• Assist Team Leader on day-to-day activities as and when required.

Customer Journey

• Handle customer’s vehicle with utmost care in a safely manner.

Learning & Growth

• Keep the work area clean and maintain the condition of both personal tools and shop tools.

• Participate in Training Need Assessment conducted by training academy & further develop technical skills through Nissan training program.

• Ability to read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals and Wiring diagrams.

Policies, Procedures and Corporate Governance

• For Warranty repairs, follow business standard guidelines and tag replaced parts with warranty tag and hand over to centralised warranty store.

• Perform Recall Campaign such as Air Bag replacement as per standard guidelines

• Perform Diagnosis & Repairs on Air-Conditioning system as per standard service procedure

• Ensure highest compliance to F1 standards and standard guidelines.

• Ensure HSE protocols and requirements are strictly followed as per SOP and safety gears used at workplace (personal safety/equipment safety/customer’s vehicle etc.)

• Ensure compliance to Nissan Dealer Standards & Process guidelines.

• 2-year ITI (Industrial Training Institute NCVT Certificate) / 3-year Diploma in Automobile / Mechanical Engineering or equivalent.

• 5 years minimum experience in Automotive Dealership with minimum 2 years as a Electrician

• Physical fitness to carry out the repairs (Manual Dexterity)

• Computer Skills

• Fluency in English