Operations Assistant

Support the Operations Manager in daily coordination, tracking pending tasks, preparing reports, and following up with departments to ensure timely completion of operational activities.

• Cross-Departmental Coordination:
  Coordinate with production, warehouse, logistics, procurement, sales, refilling, retail kiosks, and customer service on daily operational requirements.
• Order and Stock Tracking:
  Track orders, stock availability, production schedules, transfers, and deliveries,
  ** escalate delays or shortages.**
• Action Trackers and Project Management:
  Maintain action trackers for management decisions, projects, and departmental tasks.
• Procurement and Documentation Follow-up:
  Follow up on pending purchase requests, supplier deliveries, and operational documentation.
• Reporting and KPIs:
  Prepare daily and weekly operational reports, KPI summaries, and updates on outstanding issues.
• ERP Records Management:
  Update and verify ERP records within assigned access permissions and report discrepancies.
• Meetings and Administration:
  Coordinate meetings, record minutes, and follow up on agreed actions.
• Process Improvements and SOPs:
  Support preparation and implementation of SOPs, checklists, and process improvements.
• Customer Support and Issues:
  Follow up on customer complaints and service issues until closure.
• Stock and Inventory Reviews:
  Support stock reviews, including slow-moving items.