Customer Service Representative

Customer Service Representative

Job Overview

We are seeking a friendly, patient, and professional Customer Service Representative (CSR) to handle customer inquiries, provide accurate information, resolve complaints, and ensure an excellent customer experience. The ideal candidate must have strong communication skills, a positive attitude, and the ability to work under pressure while maintaining high service standards.

• Handle incoming calls, emails, chats, and in-person inquiries.
• Provide accurate information about products, services, and company policies.
• Assist customers in resolving issues quickly and effectively.
• Follow up on customer concerns until fully resolved.
• Identify problems and provide suitable solutions.
• Record complaints and escalate complex cases to the supervisor when necessary.
• Maintain a calm, courteous, and professional tone at all times.
• Log all interactions in the customer service system.
• Update customer records with accurate and detailed information.
• Prepare daily or weekly customer service reports if required.
• Maintain high-quality customer service standards.
• Suggest improvements to processes and customer experience.
• Participate in team meetings and training sessions.
• Work closely with sales, technical, and operations teams to resolve issues.
• Coordinate customer requests with relevant departments for timely action.

• High school diploma or equivalent; diploma in Business, Marketing, or related field is an advantage.
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and listening skills.
• Strong problem-solving abilities and patience.
• Computer literacy and familiarity with CRM or call center systems.
• Ability to handle pressure and manage multiple tasks.
• Office-based or hybrid depending on company policy.

• Multilingual abilities (depending on company needs).
• Sales or upselling experience.
• Strong interpersonal and conflict-resolution skills.
• Fast-paced setting requiring quick and accurate responses.

Competitive and based on experience. Additional benefits may apply depending on the organization.

Location:

Only those inside UAE.