Guest Service Executive J

Overview

The Guest Service Executive plays a pivotal role in enhancing customer experiences by overseeing front office operations and ensuring high levels of customer satisfaction. The role involves interacting with guests to address inquiries, complaints, and requests, providing efficient services to make their stay comfortable and memorable. As an ambassador of the company, the Guest Service Executive performs duties with professionalism and excellence, fostering relationships with guests to promote a positive brand image.

This role requires strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

• Greet guests upon arrival and efficiently manage the check-in process.
• Respond promptly and professionally to guests  inquiries and complaints.
• Coordinate with housekeeping and maintenance staff to address issues timely.
• Assist guests in making reservations, bookings, and travel arrangements.
• Maintain up-to-date knowledge of hotel services and local attractions.
• Monitor and manage the lobby area to ensure a welcoming environment.
• Handle guest transactions, including payments and billing inquiries, accurately.
• Develop personalized rapport with guests to enhance their experience.
• Ensure compliance with all health and safety regulations within the premises.
• Implement and maintain the highest standards of guest hospitality at all times.
• Communicate guest feedback to upper management for service improvements.
• Assist with guest departure procedures and provide efficient check-out services.

• Bachelor s degree in hospitality, management, or a related field preferred.
• Previous experience in a front office or guest services role essential.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage and prioritize tasks effectively in a dynamic environment.
• Proficiency with office and hospitality management software applications.
• Attention to detail with a high level of accuracy in handling transactions.
• Flexibility to work various shifts, including evenings and weekends.

Job Details:
Role Level: Mid-Level;
Work Type:
Full-Time;
Country:
United Arab Emirates;
City:
Sharjah;
Company Website: ;
Sector:
Recruitment & Staffing.

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