Receptionist, Customer Service​/HelpDesk

Full Time, Contract-based (1 year - extendable)

Work Timings: 6 Days. Mon-Sat, shifts: 7am - 4pm / 2pm - 11 pm

Hotel/Hospitality

Our client is a regional group that develops and operates mixed-use communities and they're currently looking for a receptionist who will manage the front desk, assist with general enquiries guests/residents may have, and assist with admin tasks.

• Greet and welcome residents and guests with professionalism and warmth.
• Manage front desk operations including phone calls, emails, and visitor inquiries.
• Handle Classes registrations and renewals, including processing payments.
• Coordinate reservations for clubhouse facilities, events, and activities.
• Maintain records and reports related to sales, bookings, and footfall.
• Assist with administrative tasks such as filing, scheduling, and correspondence.
• Promote clubhouse services and upsell classes packages or events when appropriate.
• Always ensure cleanliness and orderliness of the reception area.

• Minimum 2-3 years of hospitality, customer service, or front desk experience, preferably in a 5-star hotel, resort, or club.
• Fluency in English is mandatory.
• Similar experience in clubhouse or sports facility reception is preferred.
• Strong interpersonal and customer service skills with a member-first attitude.
• Proficiency in MS Office and reservation systems.
• Presentable and professional appearance with a high standard of grooming suitable for a luxury environment.
• Average background knowledge of sports facilities and activities such as swimming, gym, martial arts, and outdoor court games (to guide and answer basic queries).
• Flexibility with working hours, including weekends and evenings.