Client Experience Ambassador_ UAE citizen
Listed on 2026-02-15
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager
🔷 Join a Global Leader in Workforce Solutions – Net2
Source Inc.
🚀 Right Talent. Right Time. Right Place. Right Price.
📍 Operating in 32 countries | 5,500+ Employees
🌐 | 📧 | Mohanapriya
Job Title: Client Experience Ambassador
Location: Sharjah
Type: Full time
Experience: 0 to 2 Years
Industry focus: Business setup /Freezone
Job SummaryThe Client Experience Ambassador serves as the first point of contact for clients and visitors, ensuring a warm welcome and a seamless experience. This role is responsible for assisting clients with business license and company-related queries, processing applications through the company portal, coordinating with internal departments, and ensuring prompt resolution of client concerns while always maintaining professionalism and confidentiality.
Key Responsibilities- Welcome all clients, visitors, and VIP guests with the highest standards of professionalism and hospitality
- Assist clients with queries related to business licenses, renewals, amendments, and company setup.
- Guide clients through the portal for applications, submissions, and updates.
- Prepare proforma invoices and process client payments accurately.
- Maintain a daily Walk-In Tracker for every client interaction and service provided.
- Manage the Queue Management System to ensure minimal client wait time and smooth flow of walk-ins.
- Provide correct and complete information about company services and procedures.
- Ensure all client documents and transactions are handled in compliance with company policies and confidentiality requirements.
- Coordinate with internal departments (e.g., Licensing, Finance, Legal, PRO Services) to resolve client issues efficiently.
- Use Zoho Desk to assign or upscale client tickets to the appropriate departments within the defined SLA.
- Handle client escalations professionally; log all escalations in the Escalation App and follow up until resolution.
Source Inc.
Net2
Source offers global staffing solutions and enterprise-scale recruitment support.
🏆 Recognized by INC 5000 & SIA
🌍 Global offices: | USA | India | UK | Singapore | Canada | ANZ
🌈 We support inclusive hiring practices in accordance with labor law.
🔗 | 📧 Mohanapriya
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