Service Ambassador; Outsource Temporary-RB NE Region

Role : Service Ambassador (Temporary Contract for One Month)

Location : Sharijah Region

Role Purpose : To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

• Greater.
• Welcome & Greet the walk-in customers and inquire and understand his/her needs.
• Customer Guidance & Managing Floor.
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas
• ADIB Branches Look and Feel.
  • ADIB Branches Look and Feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Fair knowledge of ADIB’s Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales
• Computer skills