Client Experience Ambassador - UAE citizen

Job Title: Client Experience Ambassador (UAE citizen preferred)

Location: Sharjah

Type: Full time

Experience: 0 to 2 Years

Industry focus: Business setup /Freezone

The Client Experience Ambassador serves as the first point of contact for clients and visitors, ensuring a warm welcome and a seamless experience. This role is responsible for assisting clients with business license and company-related queries, processing applications through the company portal, coordinating with internal departments, and ensuring prompt resolution of client concerns while always maintaining professionalism and confidentiality.

• Welcome all clients, visitors, and VIP guests with the highest standards of professionalism and hospitality
• Assist clients with queries related to business licenses, renewals, amendments, and company setup.
• Guide clients through the SHAMS portal for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately.
  Maintain a daily Walk-In Tracker for every client interaction and service provided.
• Manage the Queue Management System to ensure minimal client wait time and smooth flow of walk-ins.
• Provide correct and complete information about company services and procedures.
• Ensure all client documents and transactions are handled in compliance with company policies and confidentiality requirements.
• Coordinate with internal departments (e.g., Licensing, Finance, Legal, PRO Services) to resolve client issues efficiently.
• Use Zoho Desk to assign or escape client tickets to the appropriate departments within the defined SLA.
• Handle client escalations professionally; log all escalations in the Escalation App and follow up until resolution.

Thanks & Regards,

Mohanapriya Sambathkumar

Technical Recruiter

N2S