Virtual Customer Care Executive

We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day-to-day customer interactions while maintaining accurate records and documentation.

2

1–3 years of experience in customer care or administrative roles

Excellent verbal and written communication skills

Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)

Basic knowledge of CRM systems and email management tools

Strong organizational skills and attention to detail

Ability to work independently in a virtual environment

English:
Fluent (written and spoken) - Mandatory

Hindi:
Conversational to Fluent (Not mandatory)

Handle customer inquiries via phone calls, emails, and online channels

Provide accurate information about services and resolve customer issues

Perform administrative tasks including data entry, filing, and record management

Maintain customer databases and internal documentation

Coordinate with internal teams for issue resolution and follow-ups

Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)

Basic knowledge of CRM systems and email platforms

Ability to work with online tools and cloud-based systems

Stable internet connection and basic computer troubleshooting skills

Strong organizational and time-management skills

Customer-focused attitude with problem-solving ability

Ability to work independently and remotely

Full Time, Remote

Bachelor’s degree or Diploma in any discipline

Additional certification in customer service or office administration is a plus

1-3

UAE

AED 1000 to 2000

Interested candidates can send their resumes in PDF format to  "Job Title" in the subject line.

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