Customer Service Executive – Marine Lubricants

Role Scope

• Manage and coordinate customer service activities for marine customers
• Handle customer inquiries, order processing, delivery coordination, and service-related support
• Coordinate with logistics, warehouse, operations, and supply chain teams to ensure smooth order execution
• Maintain strong relationships with customers, shipping agents, and internal departments
• Prepare quotations, customer documentation, and operational reports
• Monitor customer requirements, pending orders, and delivery schedules and escalating issues where required
• Support timely resolution of customer complaints and operational concerns
• Maintain accurate customer records, sales documentation, and service reports
• Ensure high levels of customer satisfaction and service standards
• Ensure compliance with company policies and operational procedures

• 3–5 years of experience in customer service, sales coordination, or customer operations, preferably in marine, shipping, lubricants, or oil & gas industry
• Strong communication, coordination, and customer relationship management skills
• Experience in logistics coordination and customer support activities
• Ability to work independently and manage multiple customer requirements effectively
• Bachelor’s degree in business administration, Operations, Marketing, or related field
• Good knowledge of ERP / CRM systems and MS Office applications

• Company visa provided
• Medical insurance