Call Centre Head & Agent

We are looking for experienced and customer-focused Call Centre Head & Agents to join our upcoming cosmetic hospital in Sharjah. The ideal candidates should handle patient communication professionally, manage inquiries efficiently, and ensure excellent customer support experience.

• Manage and supervise daily call centre operations.
• Monitor team performance and ensure service quality standards.
• Train and guide call centre agents for effective communication and lead handling.
• Prepare performance reports and improve operational efficiency.
• Ensure timely follow‑ups and patient satisfaction.

• Handle inbound and outbound patient calls professionally.
• Respond to inquiries regarding treatments, appointments, and services.
• Schedule consultations and maintain accurate call records.
• Follow up with leads and patient inquiries effectively.
• Deliver excellent customer service and patient support.

• Proven experience in call centre operations or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle patients professionally and courteously.
• Basic computer knowledge and CRM handling skills.
• Fluency in English required;
  Arabic a plus.
• Leadership experience preferred for Call Centre Head position.
• Experience in healthcare or cosmetic industry is an added advantage.

Location:

Sharjah.