Customer Service Representative - Emirati Talent

Main Responsibilities and Accountabilities:

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Perform customer transactions accurately and in an efficient manner.
• Perform correct maintenance and set-up for customers.
• Enhance Revenue by identifying and maximizing selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up to date with changes to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Perform any other duties or responsibilities that are consistent with the role as assigned by management.
• Flexible working in morning and night shifts.

• Bachelor’s degree is preferred,
• Minimum of a high school diploma or equivalent.

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and accuracy in data entry or documentation
• Adaptability to different customer personalities and situations