Call Center Agent
Job in
Sharjah, UAE/Dubai
Listed on 2026-06-11
Listing for:
AJMAL MAKAN REALESTATE DEVELOPMENT.LLC
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
- Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
- Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
- Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.
- High school diploma or equivalent; a degree in a related field is a plus.
- 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
- Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
- Proficient in using CRM software and other communication tools to manage customer data effectively.
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