Customer Relationship Officer - Priority Banking

Responsibilities

• Ensure closure of all service requests for the tagged customers within the defined TAT Turn Around Time.
• Provide end to end customer service to Priority Banking customers as per bank TAT s.
• Coordinate with relevant departments for processing within TAT s.
• Handle Product and Service-Related Queries.
• Ensure customers visiting the Priority Centers are serviced on priority with their requests and complaints.
• Inform customers of delays if any for their requests raised with the bank.
• Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing queries, requests, complaints, application processing, etc. related requirements of the customers under the RM s portfolio.
• Support processing customer applications and system requests, coordinating with relevant departments for processing within TAT s.
• Address customer complaints and provide First Contact Resolution wherever possible.
• Ensure end to end follow up till the customer complaint is resolved and escalated when necessary.
• Follow-up with customer post complaint resolution ensuring customer experience.
• Ensure closure of complaints within defined TAT for the assigned customers.

• High School /Diploma Degree in relevant field.
• Relevant experience in related/similar job (over 2-10 years).
• UAE National with Family Book.