Receptionist, Customer Service​/HelpDesk

Responsibilities

• Greet and welcome guests in a friendly, courteous, and professional manner.
• Verify guest eligibility and process lounge access using airline systems, membership cards, boarding passes, or vouchers.
• Check in guests accurately and maintain proper records of lounge usage.
• Provide information about lounge facilities, services, flight updates, and boarding procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
• Coordinate with airline representatives and lounge operations teams to ensure smooth guest service.
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor lounge capacity and manage guest entry in accordance with operational guidelines.
• Assist with administrative tasks, including preparing daily reports and maintaining guest records.
• Process payments for paid lounge access where applicable and reconcile transactions accurately.
• Comply with airport security regulations, company policies, and health and safety standards.
• Support other lounge operations as required to ensure an excellent guest experience.

• High school diploma or equivalent required; an associate degree in office administration or related fields is preferred.
• 1-3 years of experience in a receptionist or front desk role, showcasing proficiency in managing a busy reception area.
• Experience in a corporate or customer service environment, demonstrating the ability to handle diverse client interactions with professionalism.
• Fluency in English is mandatory; proficiency in additional languages is highly desirable to cater to a diverse clientele.