Responsibilities
Greet and welcome customers professionally as they enter the branch Identify customer needs and direct them to the appropriate staff or service channel e g teller banker ATM Educate and assist customers with digital banking tools mobile apps and self-service kiosks Manage lobby traffic maintain queue flow and reduce customer wait times Handle basic customer inquiries regarding account information branch services and product offerings Promote bank products services and special offers aligned with customer needs Collect and act on customer feedback to improve service delivery Support branch operations with administrative tasks as needed Ensure the lobby and self-service areas are clean orderly and fully stocked with marketing materials Follow all bank policies procedures and compliance regulations
Qualifications- High school diploma or equivalent
- Prior experience in customer service, retail, or hospitality; banking experience a Plus Strong interpersonal and communication skills.
- Basic knowledge of banking products and digital tools.
- Ability to manage multiple tasks and prioritize in a fast-paced environment
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).