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Job Description & How to Apply Below
NMC UAE in Sharjah is seeking a dedicated Patient Experience/Call Center Agent to be the first point of contact for patients. You will handle incoming calls, book appointments, verify insurance details, and route inquiries to the appropriate hospital personnel, ensuring a polite, professional service and high satisfaction.
Key duties include managing multiple lines, maintaining KPIs, enforcing call processes, handling no-shows and reschedules, and promoting hospital services while preserving
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