Customer Relationship Officer (UAE Nationals Only) - Shj region

Job Description:

To comply with country regulations, we are looking for UAE talent to fill this role.

• Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
• Provide end to end customer service to Priority Banking customers as per bank TAT’s
• Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
• Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
• Inform customers of delays, if any, for their requests raised with the bank.
• Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
• Coordination with relevant departments for processing within TAT’s
• Address customer complaints & provide First Contact Resolution where ever possible
• Ensure end to end follow up till the customer complaint is resolved and elevate when necessary
• Follow-up with customer post complaint resolution ensuring customer experience
• Ensure closure of complaints within defined TAT for the assigned customers

• High School /Diploma Degree in relevant field
• Relevant experience in related/similar job (over 2-10 years)
• UAE National with Family Book