Telephone Operator

Telephone Operator five star hotelo

• To guarantee a strong product knowledge of hotel services and centers to provide an effective service to resort visitors.
• To refine inbound as well as outbound phone calls accurately as well as favorably making use of the telephone requirements followed as laid out in the telephone and firm SOP.
• To have complete expertise and understanding of each Department Heads placement and their function to know who all participants of team are within the resort.
• To preserve a log of all, awaken calls obtained and also to ensure that these are accomplished quickly as well as in the appropriate way as laid out in the telephone SOP.
• To have complete knowledge of the functions connecting to the Telephone Operator area in Opera.
• To be experienced about day-to-day features and task in the resort in order to deal efficiently with guest queries.
• To keep track of switchboard system if functioning as well as records non-functional equipment's.
• Assist visitor with international calls as well as queries.
• Total management's phone call coupons as well as tape-record them on the traffic sheeto Take messages for visitors and also management based on the necessary requirement.
• Phone calls the Medical professional if asked for by Obligation Manager and also log properly.
• Familiarize with resort promos and motif nights, F&B electrical outlet timing.
• Be able to situate a visitor in the outlet.
• Emergency situation treatments, Bomb hazards Emergency situation telephone call button.

Job Type: Full Time Wage: AED1,500.00 - AED1,850.00 per month

Ability to commute/relocate:

Sharjah:
Accurately commute or planning to relocate prior to starting job (Preferred).