Call Center Agent - UAE National

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Resolve customer complaints and
  ** escalate
  * * complex cases when required.
• Maintain accurate records of customer interactions in the system/CRM.
• Follow up on customer requests and ensure timely resolution.
• Meet assigned KPIs, including call quality, response time and customer satisfaction.
• Follow company procedures, scripts and service standards.
• Maintain confidentiality of customer information.

• High School/Diploma/Bachelor’s degree.
• Previous call center/customer service experience preferred.
• Excellent communication and interpersonal skills.
• Good English communication;
  Arabic or additional languages are an advantage.
• Basic computer and MS Office skills.
• Customer-focused with good problem-solving abilities.
• Comfortable working in shifts and handling high call volumes